But nothing happened to the people in a position of trust in a body that requires a special licence from the state who deliberately and knowingly stole from their customers?The usual 'mea culpa' stuff, and "now we've got new management" stuff, along with repayment programme for affected customers.
Actually, I may not have given the full story - didn't the Director of Corporate Enforcement take action against a gang of directors/senior managers from NIB? I'm not sure this action was relating to the over-charging, or the Clerical-Medical tax fraud, or both?