Their HR dept seems to not have the ability to onboard people without their HR system and the answer to any query is “system says no” rather than just simply emailing on the Garda vetting form.
So the key question is; is this an indication of the company as a whole or just HR. If she knows who her new line manager is going to be it may be worthwhile talking to them to say things are not going well with the onboarding and HR seem to loose docs, not answer queries, or are in general not helpful. Ask the manager if this is typical of the company culture. Find out now if there are red flags or if it is because of a short term issue.
I have not been too impressed with my companies systems for new staff and have not been remiss in pointing out to HR that this is a first impression for new staff and they have to do better.
So the key question is; is this an indication of the company as a whole or just HR. If she knows who her new line manager is going to be it may be worthwhile talking to them to say things are not going well with the onboarding and HR seem to loose docs, not answer queries, or are in general not helpful. Ask the manager if this is typical of the company culture. Find out now if there are red flags or if it is because of a short term issue.
I have not been too impressed with my companies systems for new staff and have not been remiss in pointing out to HR that this is a first impression for new staff and they have to do better.