They settle majority of cases with a typical 100-250 euro offer to complainant after matter referred to FSO.
Are such cases listed on the data provided in stats
They can only settle if the complainant agrees.
Following the complaints procedure with a provider and then continuing on to the FSO requires determination, patience and a bit of work, I would be surprised if many complainants at that stage would accepted an offer of €250, my guess is most would see it through to adjudication rather than accept such a token gesture.
I believe many are made reasonable offers at that stage, and accept.
3.2
Settled Complaints A total of 822 complaints (17% of the total closed) were settled by agreement between the complainant and the financial service provider as they progressed through the office. In the case of just over 300 complainants, financial service providers changed their position and reached a resolution with complainants after this office issued a summary of the complaint to the provider seeking responses to specific questions.
Page 9 here; [broken link removed]
The case I was involved in, the provider was adamant that they would not pay and sent detailed letters, including their final response, explaining why they could not pay.
A complaint went to the FSO, who accepted and asked the provider a number of specific questions, that was as far as it went, the provider did an immediate u turn and offered to settle for the full €30K+, if we withdraw our complaint.