I've found my credit card company much better to deal with when they have their phone team working from home. No more straining to hear what they're saying over the constant roar of the simultaneous call centre conversations. No such issues on their own home with no noise to compete with.I have many telephone conversations with people from other organisations who are "working from home". The child they are minding is often screaming in the background. They end up apologising. It's unreal.