New PTSB app

[Brendan Burgess]

Presumably if it's a scheduled maintenance, you would have received a message in the last few days alerting you to it?

 

[ClubMan]

Presumably if it's a scheduled maintenance, you would have received a message in the last few days alerting you to it?

I didn't. But the message on the app is now saying "scheduled maintenance".

 

[gipimann]

I've just been able to log into the app on mobile.

 

[ClubMan]

Yeah, working again now.

 

[DannyBoyD]

The 'scheduled maintenance' is a boilerplate notification; there was a systems outage.

Private message on Facebook
"Hi there,
Thank you for reaching out, our IT team is aware of an technical issue affecting the mobile app and website. They are working to resolve this as quickly as possible and we apologize for any inconvenience caused. Normal services should resume shortly. Thanks, LM"

 

[ClubMan]

To be fair they did fix it quickly.

 

[gipimann]

My ptsb app updated over the weekend, now shows the new font logo and changed colour scheme.

I tried to make an online purchase today, but I didn't get the authorisation notification (there hasn't been any issue with it before), so I couldn't complete the purchase. I eventually had to use my revolut card.

I've checked my notification settings and they all appear okay.

Just wondering if anyone has had a similar problem since the recent upgrade?
I haven't contacted ptsb yet, I'll see if it happens again before doing so.

Thanks.

 

[ClubMan]

I've been getting verifications via the new/rebranded app without any issues and without changing any settings.

 

[gipimann]

Thanks Clubman,
I'll see what happens next time.

 

[DannyBoyD]

I didn't get the authorisation notification

Have had this happen a few times or I put in the authorisation & it doesn't send back to the purchasing site and I have to start again.