My experience of Horizon from UPC

I've had it in a week and use the Wifi for my laptop. It has dropped out about 3 times in that week, even if the laptop telling me it still has a full connection.
Had to switch the box off and restart. Very annoying
 
The internet dropping off was causing me a big problem. I rang UPC to see if this was due to Horizon being less reliable than the old system or if it was due to the fact that I am now going over wireless rather than being cabled in directly.

They suggested sending me out a new modem which will allow me to plug in directly. Although I had kept the old modem, they are sending me out a new one as it has the capacity for the 240 speed which the old one does not. There is no charge for this.

Brendan
 
I rang UPC and told them I wanted to reconnect my old modem. They actually sent me out free of charge a new modem more suited to the speed of Horizon.

I cabled it directly and haven't lost the internet since.

Brendan
 
Interesting that UPC all in one option still doesn't work.

Although at least they sent out the new modem.
Is the modem a white thompson

What speed do you get on wifi?

240 sounds great as long as you can plug in a network cable
I am getting about 25 of 100MB over wifi loads I know but curious if the new modem is better.

Overall do you like the horizon now that the internet is fixed?
 
No it's a black one. The manufacturer's name seems to be : ubee

upload_2015-3-2_18-56-38.png

The speed is not critical to me as I don't do anything very demanding.

However, when the dropped connections were very frustrating.

Brendan
 
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