Dpdp01050842
Registered User
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- 81
Case: Overcharged 38,000 on a buy to let property over 5 years. Never missed any interest or principal payment but had to borrow from a relative for 4 of the 5 years. Profitable investment turned unprofitable so sold property at an 80k loss in 2015 voluntarily.
April 2017: Appeal rejection
December 2017: Ombudsman receives complaint
Feb 2018: Ombudsman asks for the letter of confirmation the appeals process ending to be sent. I lost this and was having trouble getting AIB to resend.
May 2018: Eventually get the form and send to Ombudsman
June 2018: Mediation offered and rejected by AIB
July 4th: Investigation opens
September 7th: Summary of complaint sent to AIB. Info request included.
October 2018 AIB Respond with comments and info request.
October I respond to AIB comments with: No further comments and AIB comments to not address the facts. The bank overcharged me significantly over a number of years which made our investment loss making when it should have been comfortable to make Payments. From the banks overcharging (which it admits) they have been fully repaid yet I no longer have the apartment and absorbed massive losses as I had to sell. I have not been returned to the position I would have been had this overcharge not been made. My investment property was turned into something that needed assistance from a family member and it had to be sold when that person retired.
November 2018: Both sides say no more comments
December 2018: AIB send a random email to the Ombudsman saying there was an error on their calculation and they revised them with calculations included. Email made no sense as the numbers and calculations had not changed.
December 2018 I said I had no comments.
March 2019: Ombudsman asks AIB to send all their correspondence with me during the appeals process. This was the same information AIB were requested to send (and did send) back in September 2018.
April 2019 AIB send all the exact same info they sent back in October 2018.
Nothing since, 8 months.
April 2017: Appeal rejection
December 2017: Ombudsman receives complaint
Feb 2018: Ombudsman asks for the letter of confirmation the appeals process ending to be sent. I lost this and was having trouble getting AIB to resend.
May 2018: Eventually get the form and send to Ombudsman
June 2018: Mediation offered and rejected by AIB
July 4th: Investigation opens
September 7th: Summary of complaint sent to AIB. Info request included.
October 2018 AIB Respond with comments and info request.
October I respond to AIB comments with: No further comments and AIB comments to not address the facts. The bank overcharged me significantly over a number of years which made our investment loss making when it should have been comfortable to make Payments. From the banks overcharging (which it admits) they have been fully repaid yet I no longer have the apartment and absorbed massive losses as I had to sell. I have not been returned to the position I would have been had this overcharge not been made. My investment property was turned into something that needed assistance from a family member and it had to be sold when that person retired.
November 2018: Both sides say no more comments
December 2018: AIB send a random email to the Ombudsman saying there was an error on their calculation and they revised them with calculations included. Email made no sense as the numbers and calculations had not changed.
December 2018 I said I had no comments.
March 2019: Ombudsman asks AIB to send all their correspondence with me during the appeals process. This was the same information AIB were requested to send (and did send) back in September 2018.
April 2019 AIB send all the exact same info they sent back in October 2018.
Nothing since, 8 months.