We are very unhappy with an experience with Quinn Direct. My husband requested an insurance transfer for a day to test drive a motor bike available only in Dublin,told no problem, it will cost e50 and yes there will be a fax sent to the bike shop. Cover would be transferred until 4pm next day. So he took the day off, took the train to Dublin and guess what, no fax at 1pm. So he phoned Quinn and was told it would take an hour to send the fax! He complained next day because he was unable to test drive the bike and was told the fax was sent eventually but at 4.07pm , 7 mins after the cover expired. Quinn still wanted their money. Would you pay it? We didn't receive a bill in July, August but a phone call about it yesterday. We even got a renewal notice for Sept 20 with no mention of it. They told us they would not renew the policy if he doesn't pay the e50 so he said 'fine, cancel it! Guess what , now they want e100 for cancellation and the 'tranfer' Are they for real or what? Do we have to pay this???