Mortgage overpayment

Do you have a ptsb mortgage & online (Open24) account?

If so have you set up online lump sum payments?

Have ended up writting a formal complaint letter (on the advice of staff member!) as they were getting no responses either.
 
Last edited:
DannyBoyD said:
Do you have a ptsb mortgage & online (Open24) account?

If so have you set up online lump sum payments?

Have ended up writting a formal complaint letter (on the advice of staff member!) as they were getting no responses either.
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It would help if you explained the exact problem.

While I have open24 I don't have a ptsb mortgage. But others here will likely be able to give you better advice if you lay out the full issues.

I'm guessing you're having issues adding your designated mortgage account as a payee. The following any use:

Support And FAQ | PTSB

Get help and support with answers to the most frequently asked questions about banking with us.
www.ptsb.ie www.ptsb.ie
 
System generates an error message & PTSB not responding; which is why I was asking to see if anyone was in a similar position.
 
Finally got this sorted about 4 weeks ago. Meant to post back.

No idea why PTSB were making such a hash of it; in the end it took 10 mins call from a tech support person to get the issue sorted.

PTSB offered an apology sum of €150.
 
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