MBNA has overcharged its customers by €18m!

The original letter said that the process of checking all accounts would be completed by March 2010 at the latest, & that anyone affected would be notified. So I suppose this would give them until the end of the month.
 
Got my refund today.

REFUND INTEREST, REFUND INTEREST GOVERNENT TAX and COMPENSATORY INTEREST listed in my online banking.
 
I've just checked my MBNA account online and I've also been given a refund. Only amounts to about €100 but still, better than nothing!

Aidan
 
I got a refund as well. Approx €50.

I hope its correct but I suppose we have no way of checking!
 
Brendan, have not received anything in paper as yet.

Received refund of approx. Eur 147.

My minimum payment for this month is approximately that so it would have been nice if they'd deducted the above amount from this months payments instead of lobbing it off the entire bill.
 
Have they written to you about how it was calculated?

You should demand a schedule to show the calculation so that you can check it.

Brendan
 
I shall be watching the post with interest from tomorrow! ;)

Strange how 2 of us got €147.
 
25/02/2010 20/03/2010 refund interest €51.78 cr
25/02/2010 20/03/2010 refund interest governent tax €8.63 cr
25/02/2010 20/03/2010 compensatory interest €3.03
 
18/03/10 20/03/10 refund interest Government tax €1.82cr
18/03/10 20/03/10 compensatory interest €3.67cr
18/03/10 20/03/10 refund interest €143.45cr
 
19/03/2010 20/03/2010 COMPENSATORY INTEREST €0.20 CR
19/03/2010 20/03/2010 REFUND INTEREST €2.92 CR

I don't know there they got the figures from, only once in the last 10 years was I a couple of days late in paying off the balance. Could they be from cash withdrawls abroad?
 
Wishes said:
My minimum payment for this month is approximately that so it would have been nice if they'd deducted the above amount from this months payments instead of lobbing it off the entire bill.
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I don't think that's good enough. You should be entitled to the money into your hand for you to decide what to do with it.

MBNA should explain how they have arrived at the figures and also how they decided on how much compensation they have paid. Who decided on the amount of compensation, presumably a percentage of the overcharging. They should also be fined by the regulator for allowing this to happen in the first place. Some people will have been hit with other charges which if they had the amounts repaid in their accounts they would never have been penalised, how are they looking at that. May a large ad in the natioanl papers outlined the error, the dates and how they calculate the overcharge would clear the air.
 
Bronte said:
MBNA should explain how they have arrived at the figures and also how they decided on how much compensation they have paid.
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No point in asking here. Log on to their website, click on 'My Messages' on the top of the screen and ask the questions. I did, and the site told me I would have a response to my message in two working days. We shall see.
 
em....i got a HUGE refund! Half afraid to query it if in case they put the decimal point in the wrong place!
 
88.87 refunded here
04/03/2010 20/03/2010 REFUND INTEREST €39.44 CR
04/03/2010 20/03/2010 REFUND INTEREST €32.74 CR
04/03/2010 20/03/2010 REFUND INTEREST GOVERNENT TAX €11.93 CR 04/03/2010 20/03/2010 COMPENSATORY INTEREST €4.76 CR
 
Has anybody who has since closed their MBNA account received a communication with a refund from MBNA?
 
dtlyn said:
Has anybody who has since closed their MBNA account received a communication with a refund from MBNA?
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I don't think so. But I have changed card number after the first was scammed, so I want to see if they took it into account when calculating the refund.
 
dtlyn said:
Has anybody who has since closed their MBNA account received a communication with a refund from MBNA?
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I'm in the same position, I closed my account with them. I got the standard letter from them when they announced they were doing the reveiw but I haven't heard anything since.

Triona
 
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