I didn't take this any further due to me not having a receipt for the fruit and also did not get the managers name. (although the manager did sign the bag of oranges in case I was stopped by security - with no receipt from my bag of oranges - that would have been a nightmare !)
I should have done really but felt without receipt I was onto a losing battle.
I have written to Dunnes before when I saw something truly disgusting happening in the Dunnes store in Stephens Green. Got no response at all. Although I didn't write to head office as was suggested above.
I feel my only real option as a disgruntled consumer is to take my business elsewhere.
Everything around me is going to crud. No matter what service I pay handsomely for I get really bad or incomplete service.
Some of my recent experiences......Manky fruit and incorrect pricing in supermarkets (Supervalue and Dunnes), plumber fixed one pipe but wrecked another in the process, new kitchen worktop fiitted incorrectly, lino on kitchen floor fitted incorrectly (rumpled and ripped), electrician and builders not turning up whne they said, dentist not fitting crown properly, SKY taking 3 months to get from ordering (30 odd phone calls + 4 days off work later), ESB wrecking plants in garden, Chorus charging despite being cancelled, parcel taking 2 weeks to arrive from Dublin, Woodies over charging, window cleaner leaving streaks across all the windows, new phone line playing up, flowers being ordered that are wilting on arrival............
I'm sure there are more things that have happened recently.
I know when I order/buy something - I'm likely to have another battle on my hands. It gets tiring after a while !