Recently went to change my commercial electricity suppler to make some much needed savings. Went through the procedure and got confirmation from my new supplier that I now have an account with them.
Now my old supplier has issued me with a “ final “invoice with a €1000 exit penalty fee because they say I signed a 2 yr contract 18 mths ago. .
I had no recollection I was in any kind of contract so I asked them to email me a copy of the signed contracts.
I couldn’t recognise my signature on the "agreement" ( it seemed to be computer generated) and when I questioned this I was told that I signed electronically and that was used at the time to generate the “ virtual signature “. Reluctantly , I’ll have to take their word for that but I also noticed that the supplier hadn’t signed or dated their side to the agreement on the copies they gave me . I
What should I do. It’s a bit of a mess I know but maybe somebody would advise ?
Now my old supplier has issued me with a “ final “invoice with a €1000 exit penalty fee because they say I signed a 2 yr contract 18 mths ago. .
I had no recollection I was in any kind of contract so I asked them to email me a copy of the signed contracts.
I couldn’t recognise my signature on the "agreement" ( it seemed to be computer generated) and when I questioned this I was told that I signed electronically and that was used at the time to generate the “ virtual signature “. Reluctantly , I’ll have to take their word for that but I also noticed that the supplier hadn’t signed or dated their side to the agreement on the copies they gave me . I
What should I do. It’s a bit of a mess I know but maybe somebody would advise ?