Leaving Tesco Mobile - number port details...

rob oyle

Frequent Poster
Messages
608
Has anyone successfully ported their number from Tesco Mobile? I've been issued with a 'Customer Code' in the format of 1.675XXXX and 'Account Code' as CONTR00275XXXXX. Neither of these seems to work when providing details to my new service provider (GoMo) and both providers are sure that the issue doesn't arise on their side. Any ideas?
 

Palerider

Frequent Poster
Messages
1,479
Go to my go mo .ie
Login
Go to mygomo
Go to account details
Scroll down to move my number
Follow the instructions,

If you are bill pay then you are a single line customer - click that.
Ente your account number 1.675xxxx
Indicate a time to port your number, I'm not sure it will happen before Monday

If you set it for Monday it will happen, I did mine with 5 minutes notice and it ported across no problem, you will have to change or set up your voicemail.
 

rob oyle

Frequent Poster
Messages
608
Go to my go mo .ie
Login
Go to mygomo
Go to account details
Scroll down to move my number
Follow the instructions,

If you are bill pay then you are a single line customer - click that.
Ente your account number 1.675xxxx
Indicate a time to port your number, I'm not sure it will happen before Monday

If you set it for Monday it will happen, I did mine with 5 minutes notice and it ported across no problem, you will have to change or set up your voicemail.
Thanks, I've been through this routine several times now, using both codes in full, as well as subsets of these codes (dropping the letters from the account code, then dropping the letters and the first two zeros, then dropping the "1." from the front of the customer code\\0. Each time I am told that 'We tried to move your number to our network but the account number you provided was incorrect or unavailable'. It' great that a number post can be arranged with a few minutes' notice but when it's a stab in the dark each time, it's difficult with no real support available.
Hoping some one here has been through a port from Tesco Mobile and has faced this issue.
 

SparkRite

Frequent Poster
Messages
1,252
Has anyone successfully ported their number from Tesco Mobile?
I have, my wife has and my daughter has. Are you prepay or bill pay?

The number used in all ports from bill pay was the 1.65xxxx number.
 
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horusd

Frequent Poster
Messages
1,604
I switched to GOMO. It couldn't have been easier. €9.99 pm. All calls/txts/data and 10 GB EU roaming. I changed Saturday, got the SIM today, up and running with number ported in 15 minutes.
 

Palerider

Frequent Poster
Messages
1,479
Thanks, I've been through this routine several times now, using both codes in full, as well as subsets of these codes (dropping the letters from the account code, then dropping the letters and the first two zeros, then dropping the "1." from the front of the customer code\\0. Each time I am told that 'We tried to move your number to our network but the account number you provided was incorrect or unavailable'. It' great that a number post can be arranged with a few minutes' notice but when it's a stab in the dark each time, it's difficult with no real support available.
Hoping some one here has been through a port from Tesco Mobile and has faced this issue.

We ported from Tesco Mobile which is why I replied to your message.

There is a mismatch with information received at Tesco Mobile, speak with tesco web chat and they will resolve the issue and advise you.
 

Páid

Frequent Poster
Messages
510
Anyone ported from Three?

I'm getting stuck at the account number stage. Gomo screen won't confirm the account number I have.
 

rob oyle

Frequent Poster
Messages
608
There is a mismatch with information received at Tesco Mobile, speak with tesco web chat and they will resolve the issue and advise you.
Turns out Tesco Mobile had given me the wrong account details, so I'd made multiple attempts with the wrong info! Sorted now.
 

horusd

Frequent Poster
Messages
1,604
Anyone ported from Three?

I'm getting stuck at the account number stage. Gomo screen won't confirm the account number I have.
check a bill from Three to establish correct account number. I ported from Eir in minutes but had the right number.
 

Páid

Frequent Poster
Messages
510
There was an issue with Gomo porting yesterday. Lots of people complaining on Twitter that the Confirm button did nothing.
 

Dinarius

Frequent Poster
Messages
426
Having a total nightmare with Tesco mobile. Voicemail broken for two weeks and they can’t fix it.
Seriously considering leaving. I’m on an old €10 p/m legacy contract. Dirt cheap. I don’t make calls, only use it for texting and receiving calls.
What’s the view on GoMo now? Thanks.
D.
 
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noproblem

Frequent Poster
Messages
2,046
Having a total nightmare with Tesco mobile. Voicemail broken for two weeks and they can’t fix it.
Seriously considering leaving. I’m on an old €10 p/m legacy contract. Dirt cheap. I don’t make calls, only use it for texting and receiving calls.
What’s the view on GoMo now? Thanks.
D.
As regards GoMo I can only say that it's been a trouble free changeover for both my wife and myself. We've been abroad in Europe, made calls, texts, etc, and received calls, txts, etc with our bill remaining at a tenner a month. Everything, including coverage at home and abroad has been 100% trouble free, no complaints whatsoever. Have no idea if the offer is still available or not but anyone that has missed it missed the bargain of the year.
 

rob oyle

Frequent Poster
Messages
608
As regards GoMo I can only say that it's been a trouble free changeover for both my wife and myself. We've been abroad in Europe, made calls, texts, etc, and received calls, txts, etc with our bill remaining at a tenner a month. Everything, including coverage at home and abroad has been 100% trouble free, no complaints whatsoever. Have no idea if the offer is still available or not but anyone that has missed it missed the bargain of the year.
+1, my experience also.

Think the second round of this offer is at c.€13/month for the same service.
 
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