Looking at your original post - it seems you switched before your fixed rate was up, therefore you redeemed your mortgage before any impact and therefore you were not impacted.Haven’t a clue what to do next wether it’s even worth pursuing if they say it’s not effected
Just like noodled above - you redeemed before there was any impact and therefore it would be difficult to prove any impact.Got the same letter mortgage on tracker in 2006 then moved to fixed and redeemed. Not happy with KBC plan on appeal anyone else in similar situation? When I redeemed had to pay break out fee. Also KBC unhelpful.
@Tipptop2 Can you clarify what date in November 2006 you received and signed your loan offer?
I think this is important in your case and I assume you have kept this documentation to show you had it available to you at the time?
That is fair enough, and I think you need to raise a formal complaint to KBC to get them investigate this. However this assumes that your offer was signed AFTER 7th November. If it was signed on or before that date, the above comment would be ignored (rightly, since the flyer did not exist).
This is why dates are very important around the fringes here
KBC have no way of knowing what discussions you had with your broker. They also have no way of knowing you had another offer on the table. However, I do believe this is important information - you need to show it to them via a formal complaint and let them assess the case on its individual merits - assuming you have, or can get access to, the information showing the other loan offer
With all due respect to everyone here, and in particular those who have been fighting KBC on this for year via the FSO and other groups, can I ask what steps you took to address this prior to this?
When your fixed period expired, did you request to be put onto a tracker? Did you mention the flyer ?
Did you raise a formal complaint to KBC at the time? Did you raise anything to the FSO?
I think you need to take a step back, get your information sorted, including the exact dates and the proof of the other offer - raise a complaint to KBC and let them investigate it based on your personal circumstance. Once this is done, then either go to the FSO or PKissane. At the moment, you are in a large category of 'potentially impacted' customers being dealt with by KBC as a group. You need to show KBC why you were personally impacted by the flyer and how...
If I was you, I would raise a formal complaint to KBC asking them to properly address the issues as you outlined above. I also assume the mortgage was applied for via a broker. If you had two loan offers available to you, it is very likely (even with hindsight) that the flyer to the broker would have swayed your decision. It is very likely that you had regular engagement with the broker after 7th November 2006, so the flyer would have been fresh in their minds. You need to state your case clearly, and more importantly why you were swayed to go with KBC over the other bank. A letter from the broker would strengthen your case here. If that fails, I think you would have a strong case with the FSO.My loan offer was middle to late Nov. so well after the 7th. KBC have a document stating that I had a loan offer from another institution including proof of income cert from another financial institution. I know this from my data request.
I think we can agree to disagree here. If you had expected to go onto a tracker rate when the fixed period expired, you should have got this in writing or at least some sort of email/record of the conversation. The problem with brokers (in my view in this scenario) is there is a middle man for the banks to blame. I have no idea what was discussed between you and your broker, and between your broker and the bank and what agreements were made. The one thing that is clear from all the correspondence here is very little of it appears to be in writing, and anything in writing appears to be ambiguous (a fixed rate written on a form beside a tracker box for example).I disagree with you on the onus was with the individual to chase the bank for the correct rates as there was a massive breach of trust here in my opinion.
Everything from here on will be hard fought with the banks sadly...It looks like I will have to fight my case despite KBC claiming to rectify the mistakes of the past.
@mccoypat94 Yes it was the roll off letters that were missing from my returned DAR also. I would have thought that these type of letters should have been saved onto my file as they contained significant information, mine had the SVR detailed and monthly repayments costs. How can the bank be certain they have carried out a comprehensive tracker review, as in my case some documentation is missing from their records?[/QUO
@mccoypat94 Yes it was the roll off letters that were missing from my returned DAR also. I would have thought that these type of letters should have been saved onto my file as they contained significant information, mine had the SVR detailed and monthly repayments costs. How can the bank be certain they have carried out a comprehensive tracker review, as in my case some documentation is missing from their records?