Thanks again Paul. It's not much help if they send me the calculation. It not the rates used as I won't be able to prove anything then. I still think they've just taken 6 mths mortgage interest and used that as my break fee as it would be an easier explanation rather than them using completely incorrect mkt rates. Hopefully if I make a formal complaint then I can speak to someone and get my point across. It may be difficult to proof their error if they don't provide me with the rates they used. But surely they will admit that it's strange that the break fee trebled in just 3 weeks!!
Hi Paul, UB eventually contacted me on the 31st and admitted that they made an error on the break fee and then applied 6mths mortgage interest. The problem is most of the public wouldn't think to question the break fee and would take it at face value. How many other times has this happened? Thanks for the help with itThat's really strange!
Based on the ICE rates (which people here use as a proxy for the interbank rates), there were no large rate moves around the time you paid off your UB mortgage:
https://fred.stlouisfed.org/series/ICERATES1200EUR1Y
You would expect to see a huge downward spike around 9th Dec to explain your large break fee. To know for sure, we would need to see the actual interbank rates (not just a proxy).
See if you can find the break fee quote from last year. Let's hope UB simply used that one by mistake.
In all the times I have asked UB for break fee quotes, they have never sent me the actual interbank rates they used, only the formula. You may have to pester them to get those rates.
[Edit] Also call UB and ask them for a final statement for your mortgage account.
PS Does anybody here have access to Bloomberg Professional or similar, in order to see interbank rates?