FunnyMoney
New Member
- Messages
- 3
I recently had the FSO find in my favour regarding a complaint made concerning a financial institution, which were providing incorrect information to the ICB about a former mortgage held with them.
I had gone bankrupt in 2017. However, since that time, the institution in question were submitting to the ICB that I still had an outstanding debt, I was in arrears over 24 months etc etc. Requesting directly to them to amend the incorrect information, they responded in writing with absolute certainty that I still owed them money, even though I was adjudicated bankrupt. They claimed the ICB information would only be changed when the mortgaged property was sold.
It is only through the mediation stage of the FSO process did they suddenly do a 180 on their position. I assume the complaint eventually came to the attention of someone who knew the institution were completely in the wrong and agreed to all my change requests.
They are offering a "gesture of good will" € amount but I have no way of determining if it is appropriate or not. Considering I have had no way to start making any sort of restorative action to my credit rating as a result of the incorrect data sent to the ICB, how can this be quantified?
I believe the bank now know they have made a big mistake and are desperate to cover their tracks.
I'm hoping someone may have been through a similar situation and may have some advice. Thanks.
FM
I had gone bankrupt in 2017. However, since that time, the institution in question were submitting to the ICB that I still had an outstanding debt, I was in arrears over 24 months etc etc. Requesting directly to them to amend the incorrect information, they responded in writing with absolute certainty that I still owed them money, even though I was adjudicated bankrupt. They claimed the ICB information would only be changed when the mortgaged property was sold.
It is only through the mediation stage of the FSO process did they suddenly do a 180 on their position. I assume the complaint eventually came to the attention of someone who knew the institution were completely in the wrong and agreed to all my change requests.
They are offering a "gesture of good will" € amount but I have no way of determining if it is appropriate or not. Considering I have had no way to start making any sort of restorative action to my credit rating as a result of the incorrect data sent to the ICB, how can this be quantified?
I believe the bank now know they have made a big mistake and are desperate to cover their tracks.
I'm hoping someone may have been through a similar situation and may have some advice. Thanks.
FM