I've just discovered that a savings account I have with PTSB has become "inactive", because there has been no transaction on it for 3 years. This account is a "Notice Savings" account, so it's quite normal that there's not much activity - the whole point is that it needs to be left for the notice period to earn the (minimal) interest.
Having spent about 20 minutes on the phone, I find that to reactivate the account I'm supposed to send a letter to head office, together with proof of identity and address.
This really frustrates me. A bank that has a decent online presence, suddenly needs me to write a letter, with photocopies of documents. I don't have a printer or photocopier, they're generally not needed anymore. How come that online, I can transfer money out no problem, but not fix this simple issue? And why not trigger an automatic warning to a customer a month before an account becomes inactive?
I asked these questions of the employee on the phone but got no sensible answers. If anybody can give me a decent explanation, I'm all ears, it might ease my fuming!
Having spent about 20 minutes on the phone, I find that to reactivate the account I'm supposed to send a letter to head office, together with proof of identity and address.
This really frustrates me. A bank that has a decent online presence, suddenly needs me to write a letter, with photocopies of documents. I don't have a printer or photocopier, they're generally not needed anymore. How come that online, I can transfer money out no problem, but not fix this simple issue? And why not trigger an automatic warning to a customer a month before an account becomes inactive?
I asked these questions of the employee on the phone but got no sensible answers. If anybody can give me a decent explanation, I'm all ears, it might ease my fuming!