I
irishranger
Guest
Hello i am in need of help,
I will try and keep it sort as its been quite a long story so far
Oct flew to Madagascar with airline called Air Madagascar.
More or less they lost our bags
left us stranded at airport,
refused to speak to us to arrange or find out what happened to our bags.
many many other problems with them at airport
finally after 2 weeks "fighting" with both airport staff and EU offices back home, we get our bags to find they had been broken in to all that was valuable stolen from them,
Air Madagascar again not very helpful and many other words.
that is sort version of what led me to this.
once arrived back in UK i file for clam though small claims court after talks with Air Mad became point less they offered us 20%discount on our next air mad flights as way to say sorry.
I tell them not happy with this,
they supply me with uk address for their company.
I file for claim,
4 weeks nothing, then get by 2nd class post! 2 days court gives me to reply,
because i was living in Scotland I had to supply a english address.
mail was spent 2 weeks before hand but due to crap postage didnt have much time.
I gave them a english address of family,
2 months pass nothing again same thing happens get letter to english this time with 3 days to reply again 2nd class post.
telling me that i need to supply a english address for air mad that address i suppled was wrong!
I check and by their webpage and also booklet i had that was their uk address,
I supply this again along with the other 16 EU address air mad have,
in fact their HQ is based in Paris Franch.
Get letter 1 month later telling me that my claim has been dropped as it seems this company address i gave was not run by air mad but a priviate travel company that only does business on behalf of air mad so they are not liable.
I reply back saying this was the address given to me by Air Mad,
Then my question is this
I know 100% Air Mad is based in Franch their main office is there,
since being a eu company how can i go about making my rightful claim against them.
again I cant not tell you in words how feed up i am dealing with uk courts lol
so any help be great
thanks for reading
I will try and keep it sort as its been quite a long story so far
Oct flew to Madagascar with airline called Air Madagascar.
More or less they lost our bags
left us stranded at airport,
refused to speak to us to arrange or find out what happened to our bags.
many many other problems with them at airport
finally after 2 weeks "fighting" with both airport staff and EU offices back home, we get our bags to find they had been broken in to all that was valuable stolen from them,
Air Madagascar again not very helpful and many other words.
that is sort version of what led me to this.
once arrived back in UK i file for clam though small claims court after talks with Air Mad became point less they offered us 20%discount on our next air mad flights as way to say sorry.
I tell them not happy with this,
they supply me with uk address for their company.
I file for claim,
4 weeks nothing, then get by 2nd class post! 2 days court gives me to reply,
because i was living in Scotland I had to supply a english address.
mail was spent 2 weeks before hand but due to crap postage didnt have much time.
I gave them a english address of family,
2 months pass nothing again same thing happens get letter to english this time with 3 days to reply again 2nd class post.
telling me that i need to supply a english address for air mad that address i suppled was wrong!
I check and by their webpage and also booklet i had that was their uk address,
I supply this again along with the other 16 EU address air mad have,
in fact their HQ is based in Paris Franch.
Get letter 1 month later telling me that my claim has been dropped as it seems this company address i gave was not run by air mad but a priviate travel company that only does business on behalf of air mad so they are not liable.
I reply back saying this was the address given to me by Air Mad,
Then my question is this
I know 100% Air Mad is based in Franch their main office is there,
since being a eu company how can i go about making my rightful claim against them.
again I cant not tell you in words how feed up i am dealing with uk courts lol
so any help be great
thanks for reading