Op
If it is a telecoms company get onto Comreg. Outline the facts of the case and the dates that you wrote to them querying the bill. Once Comreg gets involved they must respond to you within 10 days and deal with your query properly with a response that deals with your query. If not they are in very serious trouble.
Usually if the debt is small they will just write it off as it is not worth their time going through it back and forth with you. I was in a similar position and just got nowhere with the complaints dept who just seemed to want to ignore anything that I said and proceed against me with a debt collector for I debt I simply did not owe.
Good luck with it.
Regards
Capnhand
If it is a telecoms company get onto Comreg. Outline the facts of the case and the dates that you wrote to them querying the bill. Once Comreg gets involved they must respond to you within 10 days and deal with your query properly with a response that deals with your query. If not they are in very serious trouble.
Usually if the debt is small they will just write it off as it is not worth their time going through it back and forth with you. I was in a similar position and just got nowhere with the complaints dept who just seemed to want to ignore anything that I said and proceed against me with a debt collector for I debt I simply did not owe.
Good luck with it.
Regards
Capnhand