How long for the Ombudsman to process a Tracker Complaint

bluestilton

Registered User
Messages
40
Still can't figure out why it would take 3 years to reach a decision and I know I am not the only person in this situation. I wonder how many staff are employed there at their grading structure.
 

SaySomething

Frequent Poster
Messages
576
I lodged a complaint with the FSPO in late October. It took until early January to issue me an acknowledgement and reference number in writing. However, I was informed then that there are 25 new hires in the Ombudsman's office this January and that they expect to be able to progress tracker complaints at a faster rate. I've still to hear from an investigating officer and to be honest I won't be holding my breath.
 

bluestilton

Registered User
Messages
40
Emailed the FSPO for an update, have received a reply that it can take up to 12 months to adjudicate. They stated that my case went to adjudication in April 2019, so hopefully some news soon. Now that AIB cohort of complaints have been dealt with perhaps it will speed things up for everyone else.
 

Thomas

Frequent Poster
Messages
88
Mine went into adjudication in Aug/Sept 2018 (complaint submitted Feb 2017)and still waiting on decision
 

NoRegretsCoyote

Frequent Poster
Messages
2,009
My case (non tracker) was forwarded for adjudication in September and am still waiting for a preliminary decision.

It's been promised twice but nothing.
I've just got an adjudication after a nearly five-month wait. Non tracker.

11.5 months start to finish. That was with no dispute on facts and very quick turn-around by me and in fairness the provider too.
 

Summercruising

Registered User
Messages
17
Is the AIB cohort case done and dusted, I understood only a preliminary ruling. I’m sure AIB will appeal and drag on the sorry saga for much longer!
 

Brendan Burgess

Founder
Messages
42,568
Is the AIB cohort case done and dusted,
Let's assume the worst here.
  1. AIB makes additional observations on the preliminary decision.
  2. The Ombudsman sends them to us for our comments
  3. We are unlikely to make any comments so will say so by return.
  4. Then it will be up to the Ombudsman to decide if AIB has added something new. The scope for something new is very limited.
  5. The Ombudsman will make his decision final and legally binding
This will not take much effort by the Ombudsman. So there should be a lot of time freed up to process other cases.

If AIB appeals the Ombudsman's decision to the High Court, then he will put all the AIB prevailing rate cases on hold.

So whatever happens, The Ombudsman will be spending a lot less time on the AIB Prevailing Rate issue.

Brendan
 

Olive7

Registered User
Messages
19
Hello im just wondering if u have any idea when we could expect to hear anymore from AIB or the ombudsman about his preliminary decison. Thanks for ur help.
 

SaySomething

Frequent Poster
Messages
576
I lodged a complaint with the FSPO in late October. It took until early January to issue me an acknowledgement and reference number in writing.
Now 11 months into the process. The bank refused mediation in Q1 of this year. We have been assigned an investigation officer but no summary of complaint has been issued so far. When we started into the process I expected it to take approx 18 months but at this stage it feels like we could be a number of years before we reach a preliminary decision. It is frustrating given it took nearly a year to get through the appeals process.*

It is interesting that when we chatted with the mediator we were told that the majority of cases they were dealing with were customers who originally had no entitlement to trackers and they were clogging up the whole process.

*While our Appeal was technically upheld by the Appeals Panel a number of the issues we raised were not within their scope so we could have either accepted the result & left issues unressolved OR move to FSPO.
 

SaySomething

Frequent Poster
Messages
576
New year...no change, nearly 15 months into the process.
We were assigned an Investigations Officer in the Summer of 2020. We have yet to receive a Summary of our Complaint.
There is an issue with the bank/agents of the bank (appeals panel) not producing documents that the Ombudsman has requested from them which has stalled things over the Autumn and Christmas period. It's very disheartening though I have to say.
 
Top