T McGibney
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You still have supplied no source for the claim you made.
The ECC summary isn't a rigorous source. Woolly qualifers like "up to" can be understood in numerous ways.
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Household claim worthwhile for an exploding cooker door?
- Thread starter livEwirE
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The ECC summary isn't a rigorous source. Woolly qualifers like "up to" can be understood in numerous ways.
It's perfectly safe to replace. The heat these doors are exposed to stresses the tempered glass over time to the point where micro-scratches or abrasions will cause it to shatter.
I find it annoying that after all the work Brendan and others have done to promote consumer rights, experienced posters either ignore those rights and give out advice contradicting EU consumer law or else try to poke holes in the law.
I don't care about anyone's opinion being different to mine, it's when consumer law gets ignored and outright contradicted my blood boils, especially on a site like this one, with the consumer at its heart. We spent long enough being sold pigs in pokes.
I don't care about anyone's opinion being different to mine, it's when consumer law gets ignored and outright contradicted my blood boils, especially on a site like this one, with the consumer at its heart. We spent long enough being sold pigs in pokes.
T McGibney
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I'm still waiting for your source for this claim.
Instead of providing it, you've snarled and sniped at me and others.
Not good.
Consumer legislation changed in 2022 with the enactment of the Consumer Rights Act 2022, before that it was a mishmash of legislation including the Consumer Protection Act 2007 and a range of Acts introduced thanks to the EU including the Liability for Defective Products Act 1991.
Timeframes for faulty products are a bit of a grey area. Its generally based on the expectation of what the lifetime of a product should be. So you might not expect more than a year or two for a cheap toaster or kettle, but I certainly would expect more than four years for an expensive oven. However its proving the issue is a fault and not down to wear and tear, and the only recourse open to you if the company are not willing to engage is the courts.
The reference to 6 years is likely a reference to the statute of limitations whereby you have 6 years to pursue a claim - but you would still need to make the argument that the product would have an expected lifetime past the point of the damage.
And yes just because the company gives you a "warranty", whether extended or not, does not mean that's the timeframe you are actually protected in law for. But the only way to find out is to take a case. So its a question of whether its worth taking a case to the small claims court. The reason the company is being off hand to you, is likely, I suspect down to the fact they know the majority of people with a 4/5 year old product will not want the hassle of pursuing them and instead are more likely to buy a new product.
The other thing you could do, if you haven't already, is search online to see if there have been any reports regarding this issue on this model of oven.
Timeframes for faulty products are a bit of a grey area. Its generally based on the expectation of what the lifetime of a product should be. So you might not expect more than a year or two for a cheap toaster or kettle, but I certainly would expect more than four years for an expensive oven. However its proving the issue is a fault and not down to wear and tear, and the only recourse open to you if the company are not willing to engage is the courts.
The reference to 6 years is likely a reference to the statute of limitations whereby you have 6 years to pursue a claim - but you would still need to make the argument that the product would have an expected lifetime past the point of the damage.
And yes just because the company gives you a "warranty", whether extended or not, does not mean that's the timeframe you are actually protected in law for. But the only way to find out is to take a case. So its a question of whether its worth taking a case to the small claims court. The reason the company is being off hand to you, is likely, I suspect down to the fact they know the majority of people with a 4/5 year old product will not want the hassle of pursuing them and instead are more likely to buy a new product.
The other thing you could do, if you haven't already, is search online to see if there have been any reports regarding this issue on this model of oven.
Early Riser
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A manufacturer's warranty is different from (and in addition to) your consumer rights with the retailer. The warranty can be more extensive than consumer rights or less extensive. However, it is frequently more extensive but time limited. For higher end appliances (including cookers, shower units, etc) it usually covers call out charges. So if your cooker blows up during the warranty you should be covered for a manufacturer call out to inspect and, if appropriate, repair or replace it. But if it is outside the warranty your "consumer rights" would not include the call out - that would be at the discretion of the retailer.
Some people find this when buying products from suppliers such as Screwfix.ie. For example, some Aqualisa showers have a 3 year manufacturers warranty in both the UK in Ireland. But in Ireland this only applies if the product comes via the approved Irish importer distributor (typically sold through main street bathroom suppliers).Although you may buy the product from Screwfix online it is actually sourced from the UK supplier and is not covered by the 3 year Irish warranty. Within warranty all callout charges are covered, as is labour, repair, replacement, etc. If it is out of warranty you are faced with disconnecting your shower, returning it to the retailer for inspection and possible repair, replacement, etc.
That is assuming you can assert consumer rights. These do not automatically cover 6 years in all cases - if this cannot normally be expected given the price and nature of the product and its normal usage, eg, your €7 mickey mouse watch is not "guaranteed" for 6 years under consumer law.
Some people find this when buying products from suppliers such as Screwfix.ie. For example, some Aqualisa showers have a 3 year manufacturers warranty in both the UK in Ireland. But in Ireland this only applies if the product comes via the approved Irish importer distributor (typically sold through main street bathroom suppliers).Although you may buy the product from Screwfix online it is actually sourced from the UK supplier and is not covered by the 3 year Irish warranty. Within warranty all callout charges are covered, as is labour, repair, replacement, etc. If it is out of warranty you are faced with disconnecting your shower, returning it to the retailer for inspection and possible repair, replacement, etc.
That is assuming you can assert consumer rights. These do not automatically cover 6 years in all cases - if this cannot normally be expected given the price and nature of the product and its normal usage, eg, your €7 mickey mouse watch is not "guaranteed" for 6 years under consumer law.
Is that a thing these days?
PaddyBloggit
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and what did the cooker engineer say that made you change your mind?
We had the exact same thing occur six weeks after installing a Bosch oven in 2020. It had probably been used twice. We heard the crash and walked in to find the door still closed, and fragments of glass spread across the kitchen. We were given a series of different (nonsensical) responses - "Probably due to misuse, our fault", "The over door was a consumable - replace at our expense" etc. After a couple of calls, they offered to replace the door - I flatly refused to accept this, and threatened to email the Board of BSH in Germany with full details (and twenty photos of the glass confetti that was spread across the four corners of the kitchen) of mental impact of the explosion, the stress caused by the caviler response and the damage that would be caused to their brand if the exploding oven doors got into the public domain. I also promised to bag-up the glass and send it on to them by registered post. They caved and replaced the oven.
Your oven is out of warranty. But this is a serious and potentially dangerous defect which the manufacturer deserves to know about and should be willing to learn from and remedy. I'd go after them. You've nothing to lose.
Definitely don't even bother with the insurance claim route. Pointless in this case.
Your oven is out of warranty. But this is a serious and potentially dangerous defect which the manufacturer deserves to know about and should be willing to learn from and remedy. I'd go after them. You've nothing to lose.
Definitely don't even bother with the insurance claim route. Pointless in this case.
Me too, ours cracked and I just got the manufacturers agent out, it's going strong 10 years later on an oven at least 20 years old (the self clean hasn't worked in 19 years, but its' a great oven. Smeg. ) Took the men about 15 minutes to put in the new glass, but it's a specialist job.
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No, the consumer warranty is current, only the measly manufacturer's warranty has expired.
As @T McGibney asked previously, can you cite anything to back that assertion up?
The poster mentioned a 3-year manufacturer's warranty which has now lapsed. The legal consumer warranty duration has been reiterated throughout this thread, and possibly in other forum threads as well. This legal warranty period is still in effect.
If you and @T McGibney find any concerns with the information, you could review the existing references and respond to the posters. Reiterating the same details to accommodate those who haven't consulted the existing references seems unnecessary and wasteful, in my opinion.
If you and @T McGibney find any concerns with the information, you could review the existing references and respond to the posters. Reiterating the same details to accommodate those who haven't consulted the existing references seems unnecessary and wasteful, in my opinion.
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Early Riser
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What dat?
Or do you mean consumer rights?
Your rights when you buy in a shop
Find out about your rights when you buy something in a shop.
As opposed to:
Guarantees and warranties
A commercial guarantee or warranty can provide you with additional protection if something goes wrong with a product. A warranty or guarantee does not replace your statutory rights.
What's the relevant legislation underpinning that?
I had something similar with a cheap oven, new door cost diverting similar but it was the inner door that imploded so it just meant cleaning out the bits of glass and clipping in the new door.
Did you get it installed by the electrical company? I couldn't prove it but my understanding is that if the oven gets through treatment on installation very slight chips invisible to the naked eye can shatter if the oven is at a high temperature for extended times.
Did you get it installed by the electrical company? I couldn't prove it but my understanding is that if the oven gets through treatment on installation very slight chips invisible to the naked eye can shatter if the oven is at a high temperature for extended times.
Is that not the same as what you provided earlier in the thread?
Warranties - European Consumer Centre Ireland
Find out what guarantees and warranties are, and how they affect your consumer rights when purchasing goods within the EU.
www.eccireland.ie
The protections and statutory rights outlined in legislation may well still be in effect, but they do not form a warranty. A warranty has a very specific meaning and refers to a written guarantee issued by a manufacturer or supplier of goods.
T McGibney
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Unless I've missed something, there is literally no specific legislative reference in that link?