Reality is they are entitled to this service and those who provide it are supposed to provide it, not only when and if it suits them.
They are actually paid to do it!!
If services of this nature are not being provided, it's not because the people providing them are sitting on their hands as an alternative. Resources allocated to these services are always prone to cuts in tight fiscal circumstances and if services are restricted as a consequence, it's not the fault of those who deliver them. Were you brave enough to remind them they were only doing their job at the time your mother was being helped?
No, didn't think so.