The other thing that really annoyed me was when I went to Zeba. I used one of their most expensive staff as he was recommended by a friend. I'd arrive for my appointment, wait 15 mins. He'd leave whoever he was working on, come have a chat then hand me over to a junior to wash my hair. After another 10 or 15 mins waiting he'd come over and start the colour. He'd then attempt (usually unsuccessfully) to convince me to let a junior take over. Colour eventually on and I'd be left. Junior would wash out. Then I'd wait another 15 mins before he'd come to start the cut. He'd usually be interupted a couple of times to go meet his other appointments. Cut finally finished he'd usually get someone else to rough dry it before finally finishing it off himself.
To be treated that poorly I was paying almost €200 and I decided enough was enough. Went to a friend of a friend then who worked from home and charged me €95 for her 100% attention and a friendly chat over a cuppa while the colour developed.