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The salesman reported that the back-up from headquarters was patchy. On one occasion, he had just won back a defector after reassuring the customer that Eircom would not put up its line rental charges again.
He claims that just as they were agreeing to the sale, RTE suddenly broadcast a news item saying Eircom was increasing its line rental charges again.
It was the first the salesman had heard of it. Not surprisingly, he lost the sale.
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