From the Central Bank's recent Governance Framework:
** my emphasis
So while many of us look to the central bank to look after us and vindicate our rights, Consumer Protection is hardly a focus as it is just one of ten secondary objectives.
The retail banks are commercial organisations, and while they have a responsibility to treat customer's fairly, they are mandated in the first instance to make profits for their shareholders. As depositors, we may not like the current gap between loan and deposit interest rates, however it is entirely legal.
The real culprit in all of this is the MOF/NTMA/State Savings. This is the tool at the Government's disposal which allows it to intervene and address the interest rate disparity quickly and directly. And the Minister for Finance is failing spectacularly is failing in this regard.
Currently, State Savings are paying obscenely low rates, in particular to the weakest and most vulnerable of their customers. The MOF should intervene and direct NTMA to increase the rates it is paying, in particular in respect of demand and short term products. This would have an immediate impact on the entire market. The MOF is more than aware of this and his failure to act is shameful.