Isn't it the case that this used to be the case, but not since last year? Hasn't the Financial Ombudsman now come under the control of IFSRA?MarySmyth said:From my experience with the Ombudsman for Financial Institutions- the report will be a well crafted piece of work. As you are aware, this Ombudsman is provided for by the industry themselves. He who pays the piper, etc. So please bear this in mind when reading about the cases selected etc- Can't imagine he would carry out any significant cross the board investigations- We need RTE's Charlie Bird and George Lee for those!