Ferry Cancelled

A

Annieindublin

Registered User
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Our ferry to France was cancelled, while en route,,, we were returned to the departure port. The alternate sailings were no use to us. We were offered a contact number to call to request a refund which we will do.

But are we entitled to compensation? Aside from 12 hours on a ship we got nothing… our trip was ruined, as it it didn’t happen. The alternatives didn’t work for us, we had lost too many days. And would have missed the appointments which were the main point of going. Instead of a Saturday am arrival we’d have been Monday night.

The reason given by the ships officer were technical issues with the navigation system not the storm.

The citizens information page is unclear. IMO. I’ll reread it but has anyone managed to get any compensation from Irish ferries?
 
Any use?

Your rights when you travel on a ferry or cruise

When travelling in the EU by ferry or cruise ship, you have rights if there are delays or cancellations. Find out more about what to do if things go wrong.
www.citizensinformation.ie www.citizensinformation.ie

Ferries - CCPC Consumers

You are protected by consumer law if you travel by ferry in the EU. This page has information about your rights if your ferry is delayed, cancelled or if you have reduced mobility.
www.ccpc.ie www.ccpc.ie

Ferry - European Consumer Centre Ireland

Travelling by ferry in the EU and experiencing delays or cancellations? Find out what you are entitled to under EU consumer law.
www.eccireland.ie
Oh, I see now that you've already checked the Citizens Information page. But maybe the others help clarify matters...?
 
The amount isn’t clear. Looks like 25% where there are delays.

But it wasn’t delayed.. it was cancelled after a few hours, so instead of 14 hours to France we got 12 hours out and back again and a useless alternative.

A refund is going to be offered, although we have to apply for that and they didn’t have any forms and we had to push to to get details of who to call.
 
You can't blame the ferry for the weather - assuming that the weather was the reason for cancelling it.

I don't know if the rules entitle you to compensation, but I hope that the rules are not that stupid.

Brendan
 
The reason given by the ships officer were technical issues with the navigation system not the storm

As I mentioned above

I think he said significant equipment failure
 
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