Ferry Cancelled

Our ferry to France was cancelled, while en route,,, we were returned to the departure port. The alternate sailings were no use to us. We were offered a contact number to call to request a refund which we will do.

But are we entitled to compensation? Aside from 12 hours on a ship we got nothing… our trip was ruined, as it it didn’t happen. The alternatives didn’t work for us, we had lost too many days. And would have missed the appointments which were the main point of going. Instead of a Saturday am arrival we’d have been Monday night.

The reason given by the ships officer were technical issues with the navigation system not the storm.

The citizens information page is unclear. IMO. I’ll reread it but has anyone managed to get any compensation from Irish ferries?

Any use?
Oh, I see now that you've already checked the Citizens Information page. But maybe the others help clarify matters...?

The amount isn’t clear. Looks like 25% where there are delays.

But it wasn’t delayed.. it was cancelled after a few hours, so instead of 14 hours to France we got 12 hours out and back again and a useless alternative.

A refund is going to be offered, although we have to apply for that and they didn’t have any forms and we had to push to to get details of who to call.

You can't blame the ferry for the weather - assuming that the weather was the reason for cancelling it.

I don't know if the rules entitle you to compensation, but I hope that the rules are not that stupid.

Brendan

The reason given by the ships officer were technical issues with the navigation system not the storm

As I mentioned above

I think he said significant equipment failure

This doesn't mention compensation for cancelation either: https://europa.eu/youreurope/citizens/travel/passenger-rights/ship/index_en.htm#cancelled

Although that's where cancelation is notified within 30 minutes of scheduled departure, so.perhaps that doesn't apply to you.

There can be compensation for delayed arrival; https://europa.eu/youreurope/citizens/travel/passenger-rights/ship/index_en.htm#delayed-arrival

Annieindublin said:

The reason given by the ships officer were technical issues with the navigation system

Click to expand...

Then I hope you do get compensation.

I assume a refund will be straightforward. But we missed out on a trip, we spent 12 hours on a ship and ended up back where we started with a voucher for a cup of tea when all the services on board were closed…

We’ve been doing this route for decades and rarely have any issues, the odd hour here and there as you’d expect but generally it’s good. First time I think we’ve had to seek any assistance.

It is strange that delays are spelt out… but not failure to deliver us…. we never arrived… the alternative routes offered would have got us there 28 hours late (I think) so maybe that’s the metric?

What are you looking for beyond a refund ? Maybe the captain should have sailed on with the technical problems ...it's a taxi service between 2 points as Micheal pointed out many years ago

Compensation for the cancellation of our holiday. Same as if an airline never got you to your destination. We had plans for the Sunday … and indeed for the week. We’ve had to cancel them all. Monday night reservations in a restaurant for example they’ll keep the deposit we paid. We paid for various services in advance, a cleaner for the house and a box of groceries which will need to be removed now or they’ll be rancid by the time we get there,

Also if we rebook for another week, whenever that it, it might be more expensive.

We should have arrived Sunday afternoon (our original trip was due to arrive Saturday am), the alternatives offered would have been at least 24 hours late. We felt on balance that there was no point in travelling as we’d have missed the key engagements and would be returning after a few days. It’s a long and expensive trip, you don’t do it for a day or two in France, IMO you need a fair few days to make it worthwhile.

You didn't book a package holiday, you booked a ferry and then decided to cancel all your plans for the sake of 24 hours and a bit.