Hi All,
I hope you can help me with an issue I am having. I bought 4 island chairs(bar stools)
when I purchased my new kitchen all from a high end kitchen designer. Each chair cost 250 euro so it was a big investment at the time but they were sold as high quality hard wearing leather chairs so I felt it was a lifetime investment purchase.
Two years later and the chairs are all tearing at the seams. I contacted a furniture upholster to see if they could repair them I sent on the pictures and they said the following "There is not enough leather/leatherette to gather in order to make a stitch. The manufacturer didn't allow enough in the back of the chair that's why it has bust in this fashion" I enquired about getting them recovered but it was working out the same price as a new chair. Please see attached pictures.
So I decided to contact the kitchen guys to see if there was anything they could do as it seemed that this was an manufactures fault.
The kitchen guy came back and said there was a year warranty on them and we were out of that so there was nothing they could do and if I wanted to purchase new ones they wouldn't have then in till Janurary. I then pushed back on them as I was so disappointed and I wouldn't be able to afford to replace these chairs again at that price, and I really felt at that price I though these chairs would last a lifetime. I also pushed my consumer rights and that I felt they were faulty goods.
They came back again to me saying that they are doing up their showrooms and that they had some of those chairs that they used in it, they were years old a little worn but no tears.. they only have three of them while I need four chairs.
My question is should I except they chairs (I haven't seen there condition of them)or do I have any rights to request they repair mine or replace them with new ones.
Thanks in advance for your help.
Thanks
I hope you can help me with an issue I am having. I bought 4 island chairs(bar stools)
when I purchased my new kitchen all from a high end kitchen designer. Each chair cost 250 euro so it was a big investment at the time but they were sold as high quality hard wearing leather chairs so I felt it was a lifetime investment purchase.
Two years later and the chairs are all tearing at the seams. I contacted a furniture upholster to see if they could repair them I sent on the pictures and they said the following "There is not enough leather/leatherette to gather in order to make a stitch. The manufacturer didn't allow enough in the back of the chair that's why it has bust in this fashion" I enquired about getting them recovered but it was working out the same price as a new chair. Please see attached pictures.
So I decided to contact the kitchen guys to see if there was anything they could do as it seemed that this was an manufactures fault.
The kitchen guy came back and said there was a year warranty on them and we were out of that so there was nothing they could do and if I wanted to purchase new ones they wouldn't have then in till Janurary. I then pushed back on them as I was so disappointed and I wouldn't be able to afford to replace these chairs again at that price, and I really felt at that price I though these chairs would last a lifetime. I also pushed my consumer rights and that I felt they were faulty goods.
They came back again to me saying that they are doing up their showrooms and that they had some of those chairs that they used in it, they were years old a little worn but no tears.. they only have three of them while I need four chairs.
My question is should I except they chairs (I haven't seen there condition of them)or do I have any rights to request they repair mine or replace them with new ones.
Thanks in advance for your help.
Thanks