Hi Bronte,After the compliant I received an email with a request for more details, the phone call had already told me I'd need print screen. So I replied with a - my issue
- a copy paste from their own website with the flight details
- a copy paste of their error message as per Step 2 above.
Yesterday my complaint was upheld and my bank details were requested. Which I've now sent them. (it was difficult on my new Bank of Ireland to find the BIC, (it's not on the online statements either) also for some weird reason the screen turns sideways for my account on an ipad)
Ryanair don’t need the BIC to make the payment, only the IBAN.it was difficult on my new Bank of Ireland to find the BIC
In any case it's easy to find the BIC for a given IBAN:Ryanair don’t need the BIC to make the payment, only the IBAN.
This is just another hurdle they put up.
To be fair to Ryanair it is no just them. It's an 'Irish' thing as I only encounter it for Ireland.Ryanair don’t need the BIC to make the payment, only the IBAN.
This is just another hurdle they put up.
It would be far easier if BofI had it on my statement or on my online account.In any case it's easy to find the BIC for a given IBAN:
IBAN Calculator
IBAN Calculator: lets you convert a national account number into an IBAN, validate an IBAN, find bank information. Correctness guaranteed.www.ibancalculator.com
Yes as I said they told me I'd be paid. I am awaiting payment and will update here when I get it. On this thread as best I can I've given specific instructions on what you need to do to make the claim as it is clear Ryanain have designed their system so that you cannot make a claim.Hi Bronte,
Did this work for you? I'm having the exact same problems as you have had.
My PTSB online banking shows it.It would be far easier if BofI had it on my statement or on my online account.
It would be far easier if BofI had it on my statement or on my online account.
You can find your BIC & IBAN information on the top right hand corner of your Bank of Ireland account statement today.
I’ve told Irish firms they don’t need a BIC and they look at me like I have two heads.It's an 'Irish' thing as I only encounter it for Ireland.
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