Esat won't stop direct debits

You should probably also let ComReg or the ODCA about the problems you're having. More so ODCA as it's not a communications issue per se.
 
I am in the same boat, they took 14E off me for no reason, account was cancelled in June. Just wrote to Mr Murphy who said another chap will be back to me shortly 'with answers'. it was sent via a wireless blackberry as a matter of interest, must be trying to stay on top of things!
 
Result from Mr. Murphy, confirmation just received that a cheque will be cut for the outstanding amount. Copy of the email from them. Better to have 14E in my pocket than theirs eh?


Thank you for your email

Please be advised that this charge to your account is called a balance charge. This is an error, as this account is closed.

We will cancel this charge to you account and will be crediting you back this €14.12 by cheque asap.

BT would like to apologise for any inconvenience caused. If you wish to speak to an agent, please revert and we will contact you asap.


Update
Yet another email from BT Ireland, the PA to the Customer Services Director (I assume) telling me someone will respond ASAP, not knowing the issue is being resolved. I did however respond to her pointing her in the direction of this thread with a view to maybe escalating the 'billing issues' they seem to have, not just with me but quite a few others also
 
I had a direct debit with a gym. I moved out of the area so wanted to stop the 50odd euro a month.

I tried to cancel with the gym but they were getting daft, saying that they would need 2 months notice or the like.

Went into my bank, they said they could not stop the payments out of my account until the gym gave them an instruction!

I was bloody fuming mad by this.

I decided to phone the bank later and say that the gym were fraudulantly taking money from me. The bank stopped the payments immediatley.
 
Direct debits should be easy to cancel. Just inform the bank. I have done it plenty of times, and the bank just say to be sure to inform the supplier but cancel it anyway, so if you get hassle from the bank push back to them and quote the direct debit guarantee.

Continuous authority on a credit card looks like a direct debit but it does not carry the same protection for the consumer. My advice would be to never ever sign one of these as they are hard to get rid of and the supplier can keep requesting the money.
 
Diziet said:
Direct debits should be easy to cancel. Just inform the bank. I have done it plenty of times, and the bank just say to be sure to inform the supplier but cancel it anyway, so if you get hassle from the bank push back to them and quote the direct debit guarantee.
Click to expand...
Yeah - I've always cancelled DDs in this way and have had no problems.
 
Must say I'm confused re the hassle you are having cancelling the direct debit. Customer has two options (and personally I'd always advise to envoke both). Write to company advising them to stop the direct debit (unfortunately in the majority of cases, they continue to present direct debit) - secondly write to bank advising them to cancel direct debit on current/credit card account. This in effect cancels the original mandate. What happens behind the scenes then, is if company present direct debit it will be 'returned' by bank, without being posted to your account. It really is as simple as that, and there should be no need to close accounts or anything like that.
 
The issue really is how properly finally fully totally cancelled and ended direct debits come back onto peoples accounts from the likes of Esat and other and the banks claim they are powerless about it .

Is it all done by a dumb computer that never ever checks I wonder :(

If so I have a fabulous idea for a totally massive fraud that will be carried out with the willing collusion of the banks who own this dumb computer that never checks anything :D ever :D:D
 
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