WheresWally
New Member
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Myself and my girlfriend were on a flight in December from Glasgow to Dublin that was 6 hours delayed. It was the weekend of the de-icing issues in Dublin Airport. Emerald Airlines/Aer Lingus have refused our claim for EU261 compensation as they say the circumstances were outside of their control. Is this correct or are the airlines responsible for de-icing? Should we try them again or go to the regulator?