Emerald Airlines compensation refused

[WheresWally]

Myself and my girlfriend were on a flight in December from Glasgow to Dublin that was 6 hours delayed. It was the weekend of the de-icing issues in Dublin Airport. Emerald Airlines/Aer Lingus have refused our claim for EU261 compensation as they say the circumstances were outside of their control. Is this correct or are the airlines responsible for de-icing? Should we try them again or go to the regulator?

 

[Gordon Gekko]

Myself and my girlfriend were on a flight in December from Glasgow to Dublin that was 6 hours delayed. It was the weekend of the de-icing issues in Dublin Airport. Emerald Airlines/Aer Lingus have refused our claim for EU261 compensation as they say the circumstances were outside of their control. Is this correct or are the airlines responsible for de-icing? Should we try them again or go to the regulator?

Not saying it’s right, but an airline denied me a 261 claim recently on the basis that it was weather related and unsafe to fly. They still paid hotel, taxi, and meal expenses though.

 

[arbitron]

Weather-related claims are generally not covered. You should get a refund though.

 

[THE_Chris]

Its weather related, but it is more that the equipment wasn't available to de-ice quickly. Could you have an angle there?

 

[Sue Ellen]

Its weather related, but it is more that the equipment wasn't available to de-ice quickly. Could you have an angle there?

Try asking these people: https://www.aviationreg.ie

 

[WheresWally]

Thanks all. Will probably try the regulator and see what they say. Both airports were open and operational and delays were caused by a lack of de-icing equipment so I thought we'd have a case that way.