eflow fine that has been paid

J

jimjim972

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I received a fine in the post on friday for failure to pay eflow tag for journey that happened in september. Now I have only been twice over the m50 bridge and paid one and recieved notification on the other, I paid online and have checked payments that they went through. I kept copies of the email receipts but got rid of original requests. I notice one of the them which I think relates to the alleged date of offence has only one reference number. Before I ring to query has anyone come across problems / mistakes with acceptance of payments.
 
Jim

I have just come off the phone from Eflow. Came back to the house this evening after being away for the weekend to find a fine of 86euro for two trips across the M50 on Nov 11th which I actually paid for online by laser 4 days later. When I finally got through to a person he found my payment and explained that it would go to disput level and that I should get a letter in a few days from them accepting that an error was made.

HTH
 
fluffy47 said:
Jim

I have just come off the phone from Eflow. Came back to the house this evening after being away for the weekend to find a fine of 86euro for two trips across the M50 on Nov 11th which I actually paid for online by laser 4 days later. When I finally got through to a person he found my payment and explained that it would go to disput level and that I should get a letter in a few days from them accepting that an error was made.

HTH
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I went through on the 26th of October, completely forgot to pay, got a letter then saying i hadnt paid but as it was new that i wouldnt get the extra fine.
Grand, i paid my €6 and then a week or two later i got a letter saying i never paid it and i owed them over €100, i rang them to complain and they said to just forget the letter and that i had paid. I asked them for this in writing and they said they'd post a receipt out but so far nothing. I hope this is the end of it.
 
These letters & fines are a discrace. Eflow are making 10000 mistakes a day.
My advice to anyone would be retain your reciept & let it go to court. Show the judge your reciept & he would have no option but to dismiss & award you all costs.
Maybe when eflow get hit with big bills they will get their act together.
 
I have only used the m50 toll four times since eflow began.. and i recieved two letters about two of the journeys. i had paid the fines on time and rang them to complain. They said my payment was on file and it was their mistake. I then received two other bills for 40 euros saying I was late paying. It's a shambles...
 
Exact same problem - been on the phone twice - hasnt been solved since. E mailed 10 dys ago and still no response
 
Ha its as I thought. I imagine it will take an age to sort though now where did I leave the letter....

PS - is there a regulator that I lodge a complaint with ?
 
I have an account with eflow. When I got the statement, I noticed that on one day, it only showed my morning trip, and not the evening one. I got a letter a few days later to say I hadn't piad the toll. They've gone to the time and trouble of getting my name and address form the car reg, but didn't ever compare it to their database. Forget This post will be deleted if not edited to remove bad language and elbow confusion. This crowd are in a league of their own.
 
We have 3 account tags in work. If the tag doesnt register for some reason they look at the reg , get the companys details & post out a bill. Enen though with these tags you are paying in advance remember.
 
I just got a bill for a journey I never made - I was on the M1 on my usual route to work.
 
What about the guy with the tractor in Cork who got a bill from eflow?
The tractor had never left the county!
 
eflow are so unprofessional. I have had tons of 4 page letters from them for our fleets of vans/cars in work. All of the vehicles have already got tags, but eflow have continuously sent us bills for all the journeys, so a 4 page letter for each trip through the m50. I could start off a small forest with all the paper I've got from them. They are a nightmare to deal with aswell. No one seems to know anything in the call centre.
It is a very poor service they are providing, they should have prepared better for the removal of the toll barriers.
 
All the tags come with clear instructions on how to install/stick on the tag.

Even when the tags have fallen off they can still be read if you hold them up to the window.

The tags come with a plastic mirror effect baggy, so if you dont want the tag to be read its best to put it in the bag, as in some vehicles the tag can be picked up from a seat or the floor of the car, or even in a glove compartment apparently...!
 
Who are e-flow?
I do understand that the Government on behalf of we taxpayers paid the previous Contractors off quite generously in order to bring in barrier free tolling in August. However as we are now stakeholders, how come we are paying up to 50% more for the priviledge of crossing the bridge and many people are being harrassed for incorrect charges by a Company who don't appear to have their act together.
And surely it should be cheaper to operate a toll free system rather than one that is operated by people why is it more expensive for the initial toll? I can understand there being a higher cost for unpaid fees as they have the expense of sending out letters, but not the initial fee paid electronically in shops or on-line.
 
Finally got confirmation today that the fine they sent me in late October for two allegedly unpaid journeys (i had paid, see earlier in thread) was wrong and i owe them nothing.
 
apparently the owner of Eflow is a friend of Berties. Im not sure how true this is - newspapers! But i know its a joint venture of two french companies. Sanif and CF.
 
Hi i am facing a similar problem. I went through a month ago and paid online that evening. Now i am fined and have been given a rejected letter back about my issue. The thing is i have a statement from my credit card stating a paid this, then a week later they credit my account with the same amount. What should i do?

It is not fault their system is having problems when i submitted my credit card details. It took the payment.

I have read a few views stating that you can present this in court. This is ridiculous!
 
colm said:
These letters & fines are a discrace. Eflow are making 10000 mistakes a day.
My advice to anyone would be retain your reciept & let it go to court. Show the judge your reciept & he would have no option but to dismiss & award you all costs.
Maybe when eflow get hit with big bills they will get their act together.
Click to expand...

I'd be very careful with this course of action. If you had proof of payment and did not write to / contact eflow about it and let it go to court, a judge would see this as a waste of court time and award costs against you. - You could be talking region €1000 +

The absolute best option is to write to them & keep a copy of the letter.
 
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