As per usual, Brendan is fighting injustice and giving a voice to the meek! The piece in the indo today spared some space to highlight the terrible EBS rates and its withholding of reductions.
The reality of the situation is, EBS is not a mortgage provider to stay with. It has a flawed model, one that pays to move to but not to stay with. The rates, both variable and fixed, are significantly greater than the competitors. Apart from the 1 year incubation period after cashback, there is no reason for anybody to stay with EBS . . . . . . unless of course other banks won't do business with you for whatever reason.
Its generally agreed that variable/fixed rate customers are propping up loss of profit from trackers, and it could also be argued for EBS that their existing customers (pre cashback) are propping up cashbacks for new customers. So a double blow to the unfortunates.