On Wednesday evening last, we arrived to Rome Airport to get a flight home. After queing for 30 minutes, the girl behind us, mentioned that she received a Text message that DA was closed. The agents in Rome kept booking people in and 20 minutes later they stood up called everybody over, and clearly apologised that they had been told by Aer Lingus to cease booking people in; to shut down the departrures and to offer nothing to nobody. The booking staff were as disgusted as the passengers. There was one plane traveling to Belfast which was booked up so everybody else had to paddle their own canoe. We had to book a flight to Heathrow which arrived at around midnight. Then had to hang around Heathrow all night without as much as a cup of coffee and not even a toilet operating. Then had to book a flight to Belfast and catch a Taxi to Dublin. Hate to say it but Aer Lingus are a parcel of jokers who really could not give a damn about their customers.