Claire1956
Registered User
- Messages
- 105
Purple, you stated that it it illegal - that is not correct. Don't bother with the attitude that I am a poor boss and poor in business because I take a stand on a matter.
I have a commitment to my customers and I hire and pay people to assist in that commitment. They are accountable for their actions when representing my company. If they damage my company in any way that is due to indifference or carelessness they will have to face up to their actions.
BTW: There are lots of SME owners who read the threads on this site who have staff who make errors that are not on the scale you use as an example. Are you keen to mis-inform them?
Finally, the irony that a number of the threads on the AAM site are about peoples dissatisfaction with the companies who staff who make errors etc. and wonder how to get compensated!
That's a fairly one-sided view of the situation.The OP's query is valid, and my first reply to was to correct an inaccurate response. However the thread moved on and it is not that query I am replying to now, it is the overall 'tone' of peoples attitudes to mistakes being made and stating that the employer can't hold staff accountable, i.e. it's illegal to have staff pay for their mistakes was a clear communication in the thread.
The conclusion I am drawing is that no-one feels ownership for their actions, it's always the fault of someone else. I am aware that other business owners may be reading the thread, some of them new to business. They may now believe that they cannot hold their staff to account, which I would also believe if I didn't know better based on the replies in the thread. But the truth is that the cost of mistakes an employee makes can be deducted.
When I shared that info on the thread one of the replies was 'oh I cost Intel X amount, good job I didn't have to pay' - but don't the readers realise that they do pay somewhere along the line...............we all pay.
I took the retail example as much of todays media is criticising retailers for the mark-up. But looking at the overall 'it's not me' attitude the mark-up must be partially to cover costs such as those examples mentioned in this thread..do you see the full circle I am talking about??
Bottom line not one of the posters agreed that the cost of an employees mistake can be deducted! However, it can!
Quote: You forget that employers have responsibilities - to recruit, to pay adequate rates, to train, to supervise, to document procedures etc etc. It sounds like you are very quick to blame employees, I just wonder if you are so quick to ensure that employees are adequetly prepared for their role.
Trust me, I don't forget. The reason I am quick to respond on this matter is because I take the time to ensure that staff are trained, are able to work at the level required, have time to adjust to new roles, negotiate any changes in work practices, can fit the work into their lifestyle that gives a positive outcome for both us. Perhaps if I cared a little less I wouldn't get so bothered when staff are careless and show a lack of effort on their part.
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