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Thanks for clarifications, though I'm not sure that it fully validates your comments about the competitiveness of the industry. I'm wondering if Aviva had any exceptional costs that year, such as redundancy or major IT investments which can skew the figures?Life and pensions - pensions by far the bigger driver
I'd really love to see some broader analysis - does anyone survey or report on fees and charges, in the same way that the report on fund performance?