Hi,
Just wondering if i could get some advice:
I had a DD with a gym but cancelled it last year (with both parties). Nothing has happened since until today.
The gym took out a DD from my account !!! :mad:
I called the bank (ptsb) and told them that this DD was cancelled and why were they allowing the company to take money from my account. They said that yes the DD was cancelled last year (May 07) and they do not know why the money was taken. They said more than likely the company never cancelled the DD from their side.
I assumed that it would not matter if the company cancelled it or not, as shouldnt there be a barr on the account from that company taking money. The lady i was speaking with said that just because the bank cancel it from your account - that the company can still take money even if it is a year later. I asked them to refund the money to my account as this is obviously an unauthorized DD. She said no - that i would have to get the gym to refund it to me.
Is it my responsibility to get the gym to refund the money or should the bank do this? I am shocked that a company that i used to have a DD with can just go ahead and take money from my account - surely this isnt right. If you cancel a DD with your bank shouldn't this mean that it is fully cancelled?
What is my next step?
Thanks
Just wondering if i could get some advice:
I had a DD with a gym but cancelled it last year (with both parties). Nothing has happened since until today.
The gym took out a DD from my account !!! :mad:
I called the bank (ptsb) and told them that this DD was cancelled and why were they allowing the company to take money from my account. They said that yes the DD was cancelled last year (May 07) and they do not know why the money was taken. They said more than likely the company never cancelled the DD from their side.
I assumed that it would not matter if the company cancelled it or not, as shouldnt there be a barr on the account from that company taking money. The lady i was speaking with said that just because the bank cancel it from your account - that the company can still take money even if it is a year later. I asked them to refund the money to my account as this is obviously an unauthorized DD. She said no - that i would have to get the gym to refund it to me.
Is it my responsibility to get the gym to refund the money or should the bank do this? I am shocked that a company that i used to have a DD with can just go ahead and take money from my account - surely this isnt right. If you cancel a DD with your bank shouldn't this mean that it is fully cancelled?
What is my next step?
Thanks