Delivery of couch a month late from Diamond Living so went to Furniture Connexions...

Re: New Couch, no delivery, can't get in touch with anyone

aircobra19 said:
All it really says is to agree a specific a date, put it on the order and after having done this then cancel the order is the dates not met.
Click to expand...
The paragraph after the one which advises giving a specific date by which goods must be delivered says "[FONT=Arial,Helvetica,sans-serif]Even if you have not done this, you are not expected to wait forever for delivery. If your goods do not arrive on the specified day, write to the shop immediately to inform the manager that unless he arranges delivery within a specified period of time, you will cancel the contract."

As for the guy in the shop who says he can't help because he can't contact the delivery guy, personally I wouldn't accept an excuse like this. If his system doesn't have a delivery date, I would tell him to arrange a new one pronto (assuming the couch is really worth waiting for). Actually, at this stage I would be dealing with the manager.
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I got onto the manager yesterday who basiclly told me that the driver let them down this week with a lot of deliveries and I am now scheduled next wednesday and thats the best she can do. So I just said that her staff should not make promises that they cannot keep, and should look into things first before giving out dates.

I have a friends husbund collecting it tomorrow in his van and I'll give him the €70 delivery charge. I'd rather he have it than them.

since I moved into my apartment in Septmeber I have had these kind of issues with Harvey Norman / Baize House / Diamond Living / Furniture Connexions.

And anytime I tell anyone about them they always have a similar story to tell.
as consumers are we letting them away with too much? Its seems they just say one thing and do another and let people down all the time. And we have to just put up with it.
 
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