That's how mine played out last year - the letter arrived after I could fix the problem. They maintained that they would not relent on the €10 charge - and proceeded to take that out of my account until now - over 6 months later - they hand it back???
This happened me also. Call me paranoid, but I wonder if it has anything to do with the legislation/CPC regarding payments/charges associated with bundled products and feeder accounts?
Consumer Protection Code, 2012, Chapter 3, “BUNDLING AND CONTINGENT SELLING”, (3.17 - 3.23),
particularly Art. 3.18:
Where a credit institution requires a consumer to open a feeder account in order to avail of another product, this shall not be prevented by Provision 3.17 where all of the following conditions are met:
a) the consumer must not be obliged to use the feeder account for purposes other than facilitating payments to the product concerned;
b) charges cannot be applied for using the feeder account for the purpose for which it was established;
c) where additional facilities are available on the feeder account they must be optional and only activated if requested by the consumer; and
d) these conditions must be communicated clearly to the consumer.
Also - One other question - if one decides to pay by electric transfer, and they intend closing the online banking application in December. How does one know what amount to transfer when an increase in the ECB rate occurs ?