I am wondering if anyone else has experienced a similar problem with their Danske account in recent weeks? Also does anyone have advice how to go about resolving this issue.
My husband and I were due to get our state pensions paid into our Danske account on 31st January, however the payment did not appear (never a problem before). We were in the process of setting up a new PTSB account but this was not active at the time.
The Dept. of Social Welfare claim they made the payment to the Danske account, however Danske claim they did not receive the money! This still has not been resolved now more than 2 weeks later. We are currently writing to both to get these statements in writing from them as up to now all our contact has been by phone.
Our Danske account is not due to close until the end of April as per their letter so the account is still active. While subsequent payments have been paid to the PTSB acount, the missing payment did not go there, nor was that account active on the 31st January and Dept Social Welfare have confirmed they paid into the Dankse account.
Any advice on how to get this resolved quickly would be much appreciated!
Thanks,
Juno.