Danske app and on-line banking finished

Hello,

I am extremely sorry to see these online features gone, but I guess it was only a matter of time, once Danske pulled out.

I have been getting paper statements from Danske for all of my accounts (incl. Homeloan, Personal Loan, Card account etc) despite also having had online facilities, so I expect it's no problem to arrange paper statements. Infact, I think the Bank has to legally provide you with statements, so if they have axed the online services, you should be able to "demand" paper statements I would think.
 
I checked with Pepper a couple of months ago and they said we would receive paper statements annually in January. I received the annual statement last week - I agree annual statements are not satisfactory given that we had access at all times up until December. I also noticed when I received my statement that the interest rate charged was higher than before as the discounts that applied where one also had a current account with Danske have been discontinued. The bank didn't notify me of the change in rate. I think Danske's treatment of mortgage holders is awful.
 
Deb said:
I also noticed when I received my statement that the interest rate charged was higher than before as the discounts that applied where one also had a current account with Danske have been discontinued.
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Are you sure about this? I received an annual statement for 2014 and the interest rate is unchanged, still reflecting the .45% current account discount.
 
'Morning everyone,

Yes, I tried yesterday to check my mortgage statement for the last month online. Couldn't do it, could only access the bottom-line balance owed. It's better than nothing, but shouldn't Danske be obliged to allow us online access to account details?

It's shabby treatment of their customers...
 
Hi AAM Danske customers,

I've just tried to log in using Eeyore's link, which worked for me as recently as 2 weeks ago. Has anyone else succeeded in logging in recently?

I'm one of those control freaks who likes checking her mortgage balance regularly. I'm not impressed by Danske.
 
Molly Bloom said:
....I'm one of those control freaks who likes checking her mortgage balance regularly. I'm not impressed by Danske.
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Personally, I'd call you a responsible and caring debtor of Danske Bank. It's only a shame, Danske bank don't care as much about their customers anymore !
 
MrEarl said:
Personally, I'd call you a responsible and caring debtor of Danske Bank. It's only a shame, Danske bank don't care as much about their customers anymore !
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Thanks for that, MrEarl! I actually tried again on Saturday morning and succeeded in logging in. No details of transactions on the mortgage, but at least I can see the bottom line. Best wishes, MB
 
Just by way of update -

Having tried the Danske online link again recently, and failed to access my mortgage account details, I phoned Pepper. They confirm that Danske has now switched off access for personal customers to any online access to their accounts.

Pepper also advise that THEY are developing on online resource which should enable Danske customers to check their mortgage balance, and is due to be up and running some time over the summer.
 
Molly Bloom said:
...Pepper also advise that THEY are developing on online resource which should enable Danske customers to check their mortgage balance, and is due to be up and running some time over the summer.
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Really ?

That seems like a lot of capital expenditure to develop an App but would be great if true.
 
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