I agree completely, had to give up several times in recent months. Emails don't even gain a reply.Hi is there anyone else experiencing a lot of pain trying to get very basic information from areas such as insurance companies, banks and even service providers at the moment? Customer services seems to have done a nose dive in these sectors.
Everyone has a home office where they can sit comfortably do they? Let me guess you have never tried working in a customer call centre while home schooling or minding young children. Never mind the technological challenges of running a call centre from hundreds if not thousands of homes. Have experience of that do you?Can't they answer the phone from the comforts of their home office??
They have to record the calls. When people start working from home they had to move off the office phone systems and weren't able to record the telephone calls, so they stopped taking them. Some have been able to incorporate it, others haven't. No excuse for not answering emails mind.Can't they answer the phone from the comforts of their home office??
Or maybe you are comparing something that isn't a bank with banks? Raisin is a rates supermarket for savers. The volume and complexity of calls they would receive compared to a multi product and channel organisation like BOI and AIB is non-comparable. Not defending poor customer service but there are bound to be delays. I have seen that in Financial Services. I have seen it in legal services. I have seen it dealing with Sky. I have seen it in medical services and I have seen it in public services like revenue and social welfare.I found Raisin Bank excellent, a couple of their customer reps returned my calls from their homes. Maybe they have better set up than the Irish banks.