Complaint to Electric Ireland regarding smart meter plan and switching back to old plans.

AJ1 said:
I think I will wait until the move me to the new plan and then try to switch
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As stated above you cannot revert back to an ordinary plan once you have moved to a Smart plan. When you move to a new plan you sign up for a 12 or 24 month contract. Even moving supplier still restricts you to a Smart plan.
 
Sue Ellen said:
As stated above you cannot revert back to an ordinary plan once you have moved to a Smart plan. When you move to a new plan you sign up for a 12 or 24 month contract. Even moving supplier still restricts you to a Smart plan.
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They emailed me to say I would be moving onto the valureward priceplan. I'm not sure if this is a smartmeter plan or not
 
AJ1 said:
I am on a smart meter plan with electric Ireland called home saver plus. I didn't realise I was on a smart meter plan and never knew I couldn't switch from a smart meter plan when I signed up. Is there anything I can do?
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AJ1 said:
They emailed me to say I would be moving onto the valureward priceplan. I'm not sure if this is a smartmeter plan or not
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As you seem to be totally confused as to which plan you are on you should e-mail them and ask them to explain about your ValueReward plan and if it is a Smart meter plan or not. You can then refer back to the confirmation in writing from them when necessary.
 
it states "24-Hr Price per unit (kWh)" therefore it is not a smart plan. Smart plans can vary in price throughout the day, 24-hr plans don't.
 
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