Complaint about staff member in welfare office

[Bridget1984]

I want to make a formal complaint about the bad attitude of a front desk officer I encountered in my local social welfare office. Who do I speak to? I want to go higher than the manager of the local office because they are actually an in-law of the officer I wish to complain about.

 

[gipimann]

http://www.welfare.ie/en/Pages/How-to-Make-a-Comment-or-Complaint-to-the-Department.aspx

 

[gipimann]

Apologies, duplicate post