Hi, I am looking for advice/opinions on making a complaint about a mortgage broker.
Last year my husband and I started a very long drawn out process of getting our first mortgage to buy our first home together. Finally we have moved into our new home. However, some things happened with our mortgage broker which has soured our experience.
To cut a long story short our mortgage brokers secretary forged our signatures on documents for the bank who of course realised this. We then had to get solicitors to verify that we were not at fault and not trying to defraud the bank in any way and the mortgage broker had to admit that his secretary was entirely at fault. Thankfully the bank accepted this and we still got the mortgage. I do know that since then the secretary has left ‘of her own accord’.
However, since this we have had some further small details to sort with the mortgage broker and his attitude has been less than helpful. We have been trying to get our original paperwork back from him for two months without any success. He just tries to fob us off or avoids our calls.
So now we have come to a point where we think that we should make a complaint. We are not looking for compensation or anything like that but I would like to make sure that his business is checked out and that he cannot get away with treating his customers in such a way.
Any advice/ comments would be great.
Last year my husband and I started a very long drawn out process of getting our first mortgage to buy our first home together. Finally we have moved into our new home. However, some things happened with our mortgage broker which has soured our experience.
To cut a long story short our mortgage brokers secretary forged our signatures on documents for the bank who of course realised this. We then had to get solicitors to verify that we were not at fault and not trying to defraud the bank in any way and the mortgage broker had to admit that his secretary was entirely at fault. Thankfully the bank accepted this and we still got the mortgage. I do know that since then the secretary has left ‘of her own accord’.
However, since this we have had some further small details to sort with the mortgage broker and his attitude has been less than helpful. We have been trying to get our original paperwork back from him for two months without any success. He just tries to fob us off or avoids our calls.
So now we have come to a point where we think that we should make a complaint. We are not looking for compensation or anything like that but I would like to make sure that his business is checked out and that he cannot get away with treating his customers in such a way.
Any advice/ comments would be great.