Hi Bren (I hope I still can call you Bren; you can still call me Lep),
You have a choice in Dublin. You can use Aer Lingus, Ryanair and Cityjet and can fly into any London airport. Great! Dublin airport provides the greatest choice at the expense of the rest of the airports in Ireland.
Every airline suffers delays occasionally. It comes with the territory. Airlines do not do this deliberately and they and passengers want everything to run smoothly. We all know and stuff happens so that everything does not run smoothly all the time. Most of us get over it.
€450 is a pretty steep price to pay for a flight to the UK. Yes, I think Cityjet should supply a human presence when delays such as yours happen. But, nobody died, nobody was hurt and you were amply compensated with another flight later and even treated more favourably with the earlier return flight. This did not happen because you complained earlier; it is a good service provided by Cityjet.
The Cityjet service from Cork to London died, probably due to loss of support not too long after the service was launched. Airlines are fickle and it would not surprise me that a service can cease merely on "compensation" customer complaints. (I know you are not seeking compensation). Cityjet could probably gain more profit of providing service between London and elsewhere other than Dublin. But, they don't. Cherish the service, keep it, we need them more than they need us.
Have a look at flights from/to Cork. You'll notice perhaps two holiday flights per week serving Cork. Ten years ago there were several and outside of June, July, August now there are none. You can get a holiday flight to Lanzarote and Palma from Cork. Not a great choice. You see, Dublin Airport Authority owns Cork airport and won't allow any decent competition.
You have a choice in Dublin. You can use Aer Lingus, Ryanair and Cityjet and can fly into any London airport. Great! Dublin airport provides the greatest choice at the expense of the rest of the airports in Ireland.
Every airline suffers delays occasionally. It comes with the territory. Airlines do not do this deliberately and they and passengers want everything to run smoothly. We all know and stuff happens so that everything does not run smoothly all the time. Most of us get over it.
€450 is a pretty steep price to pay for a flight to the UK. Yes, I think Cityjet should supply a human presence when delays such as yours happen. But, nobody died, nobody was hurt and you were amply compensated with another flight later and even treated more favourably with the earlier return flight. This did not happen because you complained earlier; it is a good service provided by Cityjet.
The Cityjet service from Cork to London died, probably due to loss of support not too long after the service was launched. Airlines are fickle and it would not surprise me that a service can cease merely on "compensation" customer complaints. (I know you are not seeking compensation). Cityjet could probably gain more profit of providing service between London and elsewhere other than Dublin. But, they don't. Cherish the service, keep it, we need them more than they need us.
Have a look at flights from/to Cork. You'll notice perhaps two holiday flights per week serving Cork. Ten years ago there were several and outside of June, July, August now there are none. You can get a holiday flight to Lanzarote and Palma from Cork. Not a great choice. You see, Dublin Airport Authority owns Cork airport and won't allow any decent competition.
