Hi Mary, is the Complete Savings sign up page clearly flagged as being a distinct from the partner company (Ryanair, Irish Rail, Ticket master etc)? Does the partner company clearly state that the primary transaction is complete and that the customer is now being passed onto a third party? AjThe only way to become a member is to enter your details in full on the Complete Savings sign-up page.
Kind regards,
Mary
The Complete Savings Customer Service Team
Im actually cracking I didn't know what this was appearing on my monthly bank statement so I enquired to my bank they said it wasn't them , with the help of this forum I have sent an email to " complete save " hoping they will stop taking this from my account every month ,Some people have noticed a monthly charge to their credit card for something called "Complete Save" or "Complete Savings".
Conor Pope in the Irish Times has investigated this and reports on many people finding these payments:
This week’s consumer concern relates to mystery payments to Completesave.ie
and
More readers contact us about Complete Savings
If someone seeing this on their credit card gets around to investigating it, they find that they have inadvertently signed up to pay €12 a month to a company called Complete Savings.
They did this when they were booking tickets with Ryanair, Ticketmaster or Irish Rail. At the end of the booking they were offered €15 cash back off their next booking. They clicked on a button saying "Continue".
The did not realise that they were continuing off the Irish Rail website to a completely new website. They filled in credit card details, again thinking that they were just giving this information again to Irish Rail, but in fact they were giving an entirely new company the right to take money out of their account.
Of course, some people actually realised that they had gone to another site and did not sign up. But with thousands of bookings every day, enough people will fall into the trap and so make huge profits for Complete Savings and Irish Rail.
If you have been caught out by this, please tell us your experience in reply to this post.
You should call Complete Savings on 1800 806 167 and insist that they stop the direct debit and refund you what they have already taken in full.
You should also make a complaint to the National Consumer Agency and ask them to investigate the way these companies work together to sign up people inadvertently.
A fuller account is on this thread
Mary from complete save , I have sent an email to your address that you have given here , I also wish for u to look into my account I want this to stop ,, I was unaware of given " complete save " permission to take from my account €12 per month ,, I have also made transactions threw " Irish rail " and ticket master ,, only for these sites to withdraw from my account , I feel like I'm been robbed , I need to be unsubscribe to anything to do with " complete save " as not knowingly to me ye got yer company name into one of the sites I dealt with and tricked me ,Hello Jakub:
We will be happy to assist you with your query about Complete Savings.
Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.
The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details you are required to enter are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
If you have not yet received a response to the email you sent to our customer service centre, or, you need further assistance, please get in touch with me directly at mary@completesavings.ie so that I can identify your record and resolve your query to your satisfaction. Alternatively, you could telephone our customer service centre on 1800 806 167.
Kind regards,
Mary
The Complete Savings Customer Service Team
Hello gipsy18B:
We are very sorry you experienced difficulty when you tried to telephone the Complete Savings Customer Service centre. Please be assured that our telephone number, 1800 806 167, does still exist and works. We tested the telephone number after we saw your comment on this forum and we found it was working fine.
I received the email you sent to me directly. I checked your record and see that you were able to successfully use our telephone number yesterday and spoke to one of our customer service representatives who cancelled your membership as you requested.
I hope we have resolved your query to your satisfaction. Please don’t hesitate to contact me directly at mary@completesavings.ie should you have further queries. Alternatively, you contact the Complete Savings Customer Service Centre via email at customerservice@completesavings.ie or by telephone on 1800 806 167. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Mary
Complete Savings
I've just noticed this on my bank account - it happened off the Irish Rail site. They've taken 5 payments of €12. I was talking to them on the phone and they are offering a complete refund. Kathryn.Hi Aodhán
Do you know how you signed up to it? Irish Rail or Ryanair for example? How much did they get?
Brendan
I assumed it was a charity I had signed up for.
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