Check your credit card for €12 monthly to Complete Save or Complete Savings

CompleteSave said:
The only way to become a member is to enter your details in full on the Complete Savings sign-up page.

Kind regards,
Mary
The Complete Savings Customer Service Team
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Hi Mary, is the Complete Savings sign up page clearly flagged as being a distinct from the partner company (Ryanair, Irish Rail, Ticket master etc)? Does the partner company clearly state that the primary transaction is complete and that the customer is now being passed onto a third party? Aj
 
Be aware if ever booking train tickets on line in the UK that the Trainline.com have a similar offer on the mail they send out confirming your purchase
 
Brendan Burgess said:
Some people have noticed a monthly charge to their credit card for something called "Complete Save" or "Complete Savings".

Conor Pope in the Irish Times has investigated this and reports on many people finding these payments:

This week’s consumer concern relates to mystery payments to Completesave.ie

and

More readers contact us about Complete Savings



If someone seeing this on their credit card gets around to investigating it, they find that they have inadvertently signed up to pay €12 a month to a company called Complete Savings.

They did this when they were booking tickets with Ryanair, Ticketmaster or Irish Rail. At the end of the booking they were offered €15 cash back off their next booking. They clicked on a button saying "Continue".

The did not realise that they were continuing off the Irish Rail website to a completely new website. They filled in credit card details, again thinking that they were just giving this information again to Irish Rail, but in fact they were giving an entirely new company the right to take money out of their account.

Of course, some people actually realised that they had gone to another site and did not sign up. But with thousands of bookings every day, enough people will fall into the trap and so make huge profits for Complete Savings and Irish Rail.

If you have been caught out by this, please tell us your experience in reply to this post.

You should call Complete Savings on 1800 806 167 and insist that they stop the direct debit and refund you what they have already taken in full.

You should also make a complaint to the National Consumer Agency and ask them to investigate the way these companies work together to sign up people inadvertently.

A fuller account is on this thread
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Im actually cracking I didn't know what this was appearing on my monthly bank statement so I enquired to my bank they said it wasn't them , with the help of this forum I have sent an email to " complete save " hoping they will stop taking this from my account every month ,
 
CompleteSave said:
Hello Jakub:

We will be happy to assist you with your query about Complete Savings.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details you are required to enter are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

If you have not yet received a response to the email you sent to our customer service centre, or, you need further assistance, please get in touch with me directly at mary@completesavings.ie so that I can identify your record and resolve your query to your satisfaction. Alternatively, you could telephone our customer service centre on 1800 806 167.

Kind regards,
Mary
The Complete Savings Customer Service Team
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Mary from complete save , I have sent an email to your address that you have given here , I also wish for u to look into my account I want this to stop ,, I was unaware of given " complete save " permission to take from my account €12 per month ,, I have also made transactions threw " Irish rail " and ticket master ,, only for these sites to withdraw from my account , I feel like I'm been robbed , I need to be unsubscribe to anything to do with " complete save " as not knowingly to me ye got yer company name into one of the sites I dealt with and tricked me ,
 
CompleteSave said:
Hello gipsy18B:

We are very sorry you experienced difficulty when you tried to telephone the Complete Savings Customer Service centre. Please be assured that our telephone number, 1800 806 167, does still exist and works. We tested the telephone number after we saw your comment on this forum and we found it was working fine.

I received the email you sent to me directly. I checked your record and see that you were able to successfully use our telephone number yesterday and spoke to one of our customer service representatives who cancelled your membership as you requested.

I hope we have resolved your query to your satisfaction. Please don’t hesitate to contact me directly at mary@completesavings.ie should you have further queries. Alternatively, you contact the Complete Savings Customer Service Centre via email at customerservice@completesavings.ie or by telephone on 1800 806 167. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.

Kind regards,
Mary
Complete Savings
Click to expand...


Hi there , I would like to publicly thank " Mary@completesavings.ie" for handling my complaint ,, it only took one email for her to cancel my account , this is not a scam after all it's just something you click on unknowingly if your dealing with " irishrail " or ticket master , im very great full for her quick response and cancelling the monthly transaction , thank you again ,;))
 
Called them this morning to complain about the 12 euros charge ,Lucas was understandable and issued an account cancellation and refund email as below

Email :

This notice confirms that your Membership in Complete Savings has been cancelled as of 29/05/2015.

Your cancel confirmation number is: 379XXX68.

We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 10 working days.

Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us.

If you would like to provide feedback, please click here.

Sincerely,

The Complete Savings Customer Service Team
customerservice@completesavings.ie
1800 806 167*
 
Brendan Burgess said:
Hi Aodhán

Do you know how you signed up to it? Irish Rail or Ryanair for example? How much did they get?

Brendan
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I've just noticed this on my bank account - it happened off the Irish Rail site. They've taken 5 payments of €12. I was talking to them on the phone and they are offering a complete refund. Kathryn.
 
Hi

Just noticed that I have gotten caught with 8 payments of 12 euros with complete savings on my visa account, I booked flights with Ryanair in January, I have sent a mail to them requesting a complete refund to my credit card account, Ciaran
 
Thank you for advice, think i copped it early, Irish Rail the culprits here. Complete refund offered without drama.
 
Happened to me too. Booked flights with ryanair earlier this year. They got 7 months of 12euro from me. Im furious.

Theres a legal email another guy sent (its on another thread) that Ive sent and hopefully that will work
 
Did everyone receive their money back? I always though it was a charge for a savings account. And until today I never questioned it!! I think it was Irish Rail I signed up through. They started taking deductions in Sepetember 2013 !! I never once received an email or any form of communication from them.
 
Hi just realised I have been signed up to this account since Feb 2015 after booking a flight with ryanair!!!

I am outraged.

With them for taking my money and with myself for not noticng, I assumed it was a charity I had signed up for.

I have never had an account or received any emails or notifications from them, I dont know what they call that in financial services speak, but I know what I call it!
 
I just noticed this and to my horror found they'd taken 22 payments from my account without my knowledge...they've said they would refund.. let's wait and see...the guy was very well versed on the procedure.

As I say let's wait and see....

W
 
I signed up to it to receive the €15 discount on Ticketmaster when I was buying U2 tickets. I think some people may find the site useful. There are discounts on giftcards for certain retailers. 20% off Argos for one.

[broken link removed]

I haven't checked out the other offers yet. I am not affiliated with them but do think some people will think it's worth it.

You can cancel online too.
https://www.completesavings.ie/Features/Cancel/Default.rails
 
Hi Oggster

But if you cancel online, will they refund all the payments.

I have no problem with people voluntarily and consciously signing for this.

The problem is all the people who signed up for it without knowing that they were doing so.

Brendan
 
I'd imagine you'd have to contact them to seek a refund. I cancelled in the trial period without using their services. I don't find it good value.

I know what you're saying about people signing up unwittingly and while it may look like it was a Ticketmaster site at first glance, it was quite clear to me what I was signing up to. I am usually wary about signing up to these things anyway. It asks for your credit card details. This is after you have bought your tickets so that's why I made sure to read it carefully.
 
It happened to me this month after I bought something online from debenhams.ie. I was charged with 15 euros.
I called the bank and they knew about completesave.ie and they transferred my phone to another person who asked me if I want to cancel the membership contract because she can do it for me right now. Of coooourse, I answered. They promised me a refund in 10 days. Let's see how much it will be.
NB: I have never completed a membership form with completesave.ie.
Mental bending.
 
This 15EUR monthly payments to completesave.ie happened to me as well,
i have no idea how this happened, since i never subscribe to any of those things and
not really using many irish online services it must have
happened when booking a ryanair flight..
i immedaitely asked to cancel and reimburse the total aomount taken..
hope i get my money back...
i m still shocked that its possible for them to get away with this
This happened to me the first time and its one more reason to avoid ryanair!!!
 
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